OnCore Lobby
Lobby Management Designed Specifically
for Credit Unions
OnCore Lobby is specifically designed for Credit Unions. It is a cost effective solution that helps facilitate getting your member the service they are seeking.
People come to credit unions for many reasons outside of seeing a teller. Virtual queuing through a lobby management system allows them to specify what service they need without having to wait in a physical queue to speak to a teller and be redirected. The system can also direct them if they do need a teller.
It also provides valuable information into how your lobby is used including...
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The number of employees serving members at specific times.
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The speed at which employees effectively serve members.
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The types of services people entering the lobby need.
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What are the peek and low traffic times by hour, day or week.
Member Sign In
OnCore Lobby will streamline your member service by routing the member to the correct person or department depending on their need.
Delivery Log
Delivery personnel can sign in and indicate the recipient, and if required, notify the recipient that their delivery has arrived.
Visitor / Non-Member Sign In
Vendors and other visitors may dign in and select the person or department they wish to visit. If the selected person is not available, the member can be redirected as required.
Goup Check-In
Groups may be entered in advance, and when the group is checked in, each member will be automatically entered, and badges printed if desired.
Visitor Badges
OnCore Lobby will print identification badges for Visitors and Vendors. The badges are uniquely defined for the credit union.
E-Mail & SMS Notifications
When members or visitors indicate that they wish to see an individual, OnCore Lobby will e-mail or text them to indicate that they have a visitor.
Real-Time Alerts
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Configurable conditional alerts your front-line service team into action, capitalizing on opportunities and resolving potential issues before they get out of hand.
Personalized Queues
Each department or team member can view the members that have been directed to them. After they served the member they can indicate service complete.
Analytics
OnCore Lobby will print identification badges for Visitors and Vendors. The badges are uniquely defined for the credit union.
Teller Transactions
When members or visitors indicate that they wish to see an individual, OnCore Lobby will e-mail or text them to indicate that they have a visitor.
Dashboards
Configurable conditional alerts your front-line service team into action, capitalizing on opportunities and resolving potential issues before they get out of hand.
System Synching
Each department or team member can view the members that have been directed to them. After they served the member they can indicate service complete.